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Orders

 

Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed. 

Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct. 

Mugen Holdings is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS (or applicable shipment company) is responsible for any of all mail pieces that undergo said delivery services. We will do our best to assist all customers regarding missing packages. 

All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once delivery company responds to your claim we will be able to take further proper actions to resolve any issues. Until then, your kind patience is much appreciated as we work with our shippers. 

Filing a claim does not guarantee that you will be either partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

 

Shipping

 

Orders are shipped to the provided shipping address listed under customer’s account. 

Mugen Holdings is not responsible for packages delivered to mistyped or invalid addresses.

 

Domestic orders/shipping

 

Orders are generally received within 7-10 business days after date of fulfilment. 

Expected delivery dates may vary during holiday season, or depending on volume of mail experienced through postal service.

 

International orders/shipping

 

Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country. 

Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office. 

International shipping expected delivery dates varies depending on the location. 

Orders are generally received within 12-15 business days after fulfilment. 

Shipping dates may vary during holiday season, or depending on volume of mail experience through postal service.

 

Returns

 

Items fully verified to have been purchased directly from Mugen Holdings through this website may be returned for store credit only. All return requests must submitted within 30 days of purchase. Each item must be in the original case/packaging, unopened and untampered with. Mugen Holdings will not issue any refunds on returned products. 

You will be responsible for paying postage on any returns. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item. Please allow 1-3 weeks from the time you mail your return to be processed dependent on the volume of returns at that time. Gift Cards are non-refundable. 

Store credits are issued with a code that will be emailed to the email address associated with the order. We are not able to accept returns for products not purchased directly through our website for any reason. All items purchased through our website must be returned directly through Mugen Holdings. Outside retailers will not accept products that were not purchased at their location.

 

Discount Codes

 

All discount codes must be entered at the time of checkout. 

For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalized and payment has been accepted. 

Only one discount code can be applied per purchase.

 

Currency exchange/fluctuation rates

 

International exchange rates are implemented. 

Exchange rates fluctuate depending on the daily foreign exchange market 

Sales

 

All sale items are final sale only. We do not accept any returns or exchanges on sale items. 

Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.