CAN I CANCEL/EXCHANGE MY ORDER ONCE IT'S PLACED?
Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalised purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code.
WHAT IS YOUR RETURN POLICY?
Items verified to have been purchased directly from Mugen Holdings through this website may be returned within 30 days of purchase. All items must be fully sealed and in the original packaging. Items that have been opened will not be accepted for return or exchange. Items not purchased from our website and/or without valid proof of purchase will not be accepted for returns. All returns will be issued only for store credit.
I RECEIVED A DEFECTIVE PRODUCT
Please upload and send clear photo documentation of the defective product to us at firstname.lastname@example.org. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions for returning the item. Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you expect every time from Mugen Holdings.
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days.
I WAS SHIPPED THE WRONG PRODUCT
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at email@example.com to notify us of the mix up. Please make sure to specify the original product ordered as well as the actual product you received. We will then send you a prepaid shipping label to return the item.
For all other customer service inquiries or questions please email firstname.lastname@example.org